Курс "IT Service Expert Program"

IT Service Expert Program

You’ll learn every stage of the IT services lifecycle, and how to increase productivity, optimize costs and contribute to effective service delivery for your organization.

IT Service Expert Program


The IT Expert Suite certification training tests a candidate’s knowledge across all the areas of ITIL. ITIL qualifications set international benchmarks of quality for IT professionals all over the world. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.
With this program, you will learn how the largest and fastest-growing industries have designed service strategies to fuel their growth. The IT Expert certificate is awarded to those IT professionals who have developed advanced knowledge in the ITIL framework and ITIL best practices to improve IT service delivery and performance for their IT organizations.

Certified professionals in the IT field are in constant demand worldwide and typically earn 40% more than their non-certified peers. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The IT Expert certification gives you the critical skillsets you’ll need in the ever-evolving world of IT.

The target audience for IT Service Expert includes: 

  • IT consultants
  • IT audit managers
  • IT security managers
  • Configuration Manager
  • Availability Manager
  • Business Continuity Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager

Программа курса:

  • Course 1 ITIL® V3 Foundation 
  • Course 2 ITIL® Intermediate SS 
  • Course 3 ITIL® Intermediate SD 
  • Course 4 ITIL® Intermediate CSI 
  • Course 5 ITIL® Intermediate OSA 
  • Course 6 ITIL® Intermediate PPO 
  • Course 7 ITIL® Managing across the Lifecycle (MALC)