IT Service Management Foundation

ITSM Certification Training based on ISO/IEC 20000. Plan, deliver, support, and continually improve customer service as an IT Service Manager with this ITSM Foundation training course

IT Service Management Foundation
9 часов9 часов
Бесплатное ознакомлениеБесплатное ознакомление


The ITSM certification training focuses on the management of the IT services like planning, delivery and support to improve customer service. The certification demonstrates the professional’s ability to align business strategy to information technology.

Simplilearn’s ITSM certification training includes both online and classroom training that allows candidates to prepare for exam in the comfort of their own place and/or in a Classroom learning environment.

ITSM is one of the most popular certifications for IT professionals. This certification helps professionals in improving the quality performance and project delivery rate of the company. ITSM enables organizations to: 

  • Improve quality of service
  • Increase customer satisfaction
  • Decrease operating costs
  • Improve profit margins
  • Improve product cycle time

After completing this course, you will be able to: 

  • Describe business relationship management
  • Discuss supplier management and their relationship with other processes
  • Explain resolution processes such as Incident & service request management
  • Define control processes

Программа курса: