Курс "ITIL® V3 Foundation Certification Training"

ITIL® V3 Foundation Certification Training

This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

ITIL® V3 Foundation Certification Training
24 часа24 часа
Бесплатное ознакомлениеБесплатное ознакомление


ITIL® V3 certification is one of the primary requirements for professionals who want to learn and understand the fundamental concepts of ITIL frameworks to enhance the quality of IT Service Management. ITIL certified professionals can earn 40 per cent more than their non-certified peers. This ITIL foundation certification is best suited for:

  • IT executives
  • IT architects
  • Business operation managers
  • IT audit managers
  • IT planners and consultants
  • Database administrators
  • ITSM trainers
  • Service delivery professionals
  • Quality analysts
  • Application management and development teams
  • IT managers and support managers

ITIL V3 Foundation training from Simplilearn is the first step in the ITIL V3 certification path and is designed to ensure that you pass the ITIL V3 exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts, and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes, and service management best practices.

By the end of this ITIL Certification training you will:

  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
  • Gain a comprehensive understanding of the purpose, objective, and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • Learn how to apply ITIL tools, techniques, and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
  • Understand how to apply lean principles and automate standard tasks to improve the efficiency of ITSM processes
  • Save costs by centralizing activities and teams using well-defined fit-for-purpose and fit-for-use processes
  • Align IT services with the needs of your organization

Программа курса:

Getting Started with ITIL® Foundation

1.1 - Introduction to Service Management

1.2 - Service Management Lifecycle

2.1 - Introduction to Service Strategy

2.2 - Service Strategy Concepts

2.3 - Service Strategy Processes

3.1 - Introduction to Service Design

3.2 - Key Concepts in Service Design

3.3 - Service Design Processes

4.1 - Introduction to Service Transition

4.2 - Service Transition Processes

5.1 - Introduction to Service Operations

5.2 - Service Operations Processes

5.3 - Functions

6.1 - Introduction to Continual Service Improvement

6.2 - Key Principles and Models

7 - Assessment